Shipping and handling is always free!
We will begin processing your order immediately and do our best to ship it within 24-48 business hours.
Your order will ship ground via one of preferred carriers: FedEx, UPS, & USPS. This can take anywhere from 3 - 10 business days. Once the order has shipped, you can track its status by logging in, clicking on your Account, and accessing your Order History.
You have 3 options for worry-free returns.
If you aren’t happy with an item, you can return it to The Store within 90 days of purchase for a full refund* You’ll never pay to ship the product back.
*Products must be returned in original condition, including box, packing materials, manuals and accessories. The Store reserves the right to dispute a return request or charge up to a 15% restocking fee for damaged products.
Select items from The Store are not eligible for return, including:
Downloadable software products
Please allow 3 - 5 business days for your order to be returned to The Store. Once we receive your item, we will send an email to notify you. If the item is received in its original condition, we will automatically process your refund to the original payment method. This may take an additional 5 - 7 business days.
If you haven’t received your refund in a timely manner, please contact your credit card company for more information. Then, contact your bank. If you’re still unsatisfied with the response, please contact The Store and we will do everything we can to resolve the issue.
You can exchange your product in its original condition within 30 days of purchase. Simply ship the product back and we’ll send your new device the next day.
To return an item to The Store, click on My Account and visit your Order History. Click on Order Details and select the item you want to return. Then, follow the instructions to print a return shipping label. Remember, shipping is always free!
The Store’s guaranteed 1-year warranty comes free with every Certified ReStored and brand new product purchase. If your item stops working as expected within 12 months of the purchase date, we’ll happily fix, replace, or refund your item.*
*The Store’s 1-year warranty covers any defects that are independent of your use, such as a weak battery or unresponsive touch screen. However, if you lose, drop, or break the product, the warranty will not apply.
Call Us: Call a customer service representative at our toll-free number: 844-427-8673.
Chat with Us: Click the live chat link at the bottom right screen. We’re available Monday thru Friday, 9 am - 9 pm EST.
Email Us: Send an email to firstname.lastname@example.org. Please allow 2 business days for a response.
The Store experts will do everything we can to troubleshoot the problem. If we can’t fix or replace the product, you’re entitled to a refund.
The Store isn’t responsible for personal data or items left with returned merchandise. We are also not responsible for any consequential l damage resulting from the sale or use of any merchandise. We are only responsible for the monetary value of the merchandise.
Brand new products are unused, unopened and sold in their original packaging. They are retail store-ready, under full 1-year warranty, and guaranteed to be defect-free upon delivery
The difference between brand new products available at The Store and brand new products on retail shelves, is the price and the platform of sale. The Store has developed relationships with major U.S. retailers across the country who have an overstock of brand new items. Rather than needlessly throw these overstock products away, The Store helps recirculate them into the economy—at a great price.
ReStored products are barely touched devices that we inspect, test, clean, and certify like new. All products are repaired to eliminate nearly all cosmetic imperfections and guaranteed with a 1-year warranty.
The Store receives previously-opened products from U.S. retailers and works diligently to fine tune each one to be just like new. In many cases, ReStored products have never been used and only need to be inspected, cleaned and repackaged. In other cases, ReStored products are repaired to eliminate cosmetic imperfections, scratches and any signs of age. All items have been ReStored to meet manufacturer quality standards. These products are guaranteed to be defect-free upon delivery.